Privacy Policy & SMS Disclosure

At Kootenay Pumping Systems we are committed to protecting your privacy. This policy outlines how we handle your information when you communicate with our office via phone, text, or our dispatch system.

1. Information Collection and Use

We collect your name and phone number to provide service updates, scheduling notifications, and direct communication regarding your requests.

• Call Recording: Conversations on our office lines may be recorded for quality assurance and training purposes.

• SMS Messaging: By providing your mobile number, you consent to receive text messages from us, including manual responses from our staff and automated alerts from our dispatch system.

2. SMS Terms & Dispatch Alerts

When you opt-in to our SMS service, you can expect:

• Appointment Updates: Real-time alerts regarding technician arrival times or schedule changes.

• Service Notifications: Confirmations or follow-up messages related to your service request.

• Customer Support: Direct two-way texting with our office staff.

Opt-Out: You may cancel the SMS service at any time. Just text "STOP" to our number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed.

Help: If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance.

3. Protection of Mobile Information (Carrier Compliance)

We do not sell or rent your personal information. Specifically:

• No Sharing for Marketing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

• Consent Data Exclusion: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your data is stored within our secure dispatch and communication platforms and is only accessible by authorized personnel.